The decision has been made to start you on a specialty medication. We know this time can be stressful and full of complex decisions. As experts of medications, our goal is to help take some of the stress off of you. Your prescription has already been sent to our pharmacy; however, prior to receiving and starting your medication, a few things will need to be done.
Our team will contact your insurance company to request coverage of the medication. This process is called a “prior authorization” or “PA” and typically takes 2-3 business days to complete, but may be longer depending on your insurance or medication.
Collaboration With Your Physician
In addition to having expert knowledge of your condition and medications, our clinical pharmacists work directly with your care team to understand your care plan.
Access to Experts for Clinical Support and Regular Follow-up
Our clinical pharmacists are trained to provide complete therapy management of your specific condition. We will reach out to you to discuss your new medications and are available throughout your treatment period to answer any questions or address any concerns.
Despite your insurance company approving your medication, often times your copayments or coinsurance may remain high. We will research available medication assistance programs that may help lower your drug therapy cost.
For patients who live within a 50-mile radius of our pharmacy, we utilize a local courier service to deliver your medication to a location of your choosing. For patients outside of the 50-mile range, we will ship all medications overnight via FedEx. Delivery is free and on-time. Our team will ensure your medications will be kept safe and secure throughout the process.
Prescription Pick Up
If you would rather come to the pharmacy to pick up your medication(s), we can work with you to schedule that as well. We have outpatient pharmacies at Emory University Hospital Midtown and Emory University Hospital. Please coordinate this pick up with us ahead of time to ensure your medications are available and ready.
We will notify you to remind you when your refills are due in order to prevent a delay in your therapy. Please call 404-686-5020 during our normal business hours if you have any questions or need assistance.
Clinical Pharmacy Specialist
Board Certified, Specialty Trained Clinical pharmacist who collaborates with you and your physician to provide individualized clinical monitoring of your medications, proper use, side-effects, interactions, and monitoring of labs
Provides education on your medication through initial and regularly scheduled follow-up consultations
Answers your questions before starting medication, while on treatment and after completing treatment
Medication Access Specialist
Works with you, your insurance company, and your clinic provider to complete prior authorizations for your new medication
This team may call you to inquire about insurance information prior to filling your medication
In some circumstances, you may not be able to fill your medication due to your insurance company requiring you fill at their preferred pharmacy. If this is the case, the Medication Access Specialist will coordinate the transfer of your medication to the appropriate pharmacy after obtaining the prior authorization
Provides pre-and final- verification of the appropriate medication before you receive it
Provides additional patient education on your medication(s)
Specialty Pharmacy Technician
Proactively contacts you before every fill of your medication to verify your method of pick-up/delivery, triage any issues you may be experiencing with your medication, and answer any other questions you may have
Safely fills your medication order each time you need it