Emory Healthcare provides interpretation and translation services at no cost to our patients and family members who do not speak English as their primary language. Emory provides a series of resources from in-person interpretation to over-the-phone or video remote interpretations. We want to ensure clear and effective communication between our patients and our providers. For deaf and hard-of-hearing patients we provide ASL/CDI interpreters as well as video interpretation.
Medical Interpretation and
Translation Services
Translators and Interpreters for All Patients
Contact Interpretation Services
If you need help communicating with your care team due to a language barrier or difficulty hearing, please call Interpretation Services at 404-727-3648, and select option 1 from the menu.
We’re here to help. Call to speak with a live dispatcher Monday through Friday from 5:30 a.m. to 6:00 p.m.
Access Free Interpretation Services at Emory Healthcare
If you are a patient or family member who is deaf, hard-of-hearing or prefers to use a language other than English, we provide free access to several interpretation services. We recommend using this resource rather than relying on family members for translation. This is for your safety and to ensure your privacy and agency in making medical decisions.
Document Translation
Emory Healthcare offers written translation of medical documents, including:- Consent forms
- Research and treatment protocols
- Patient information
- Medical letters
- Diagnostic studies
- Other documents used by health care professionals
Video Interpreting
Video interpreting services are available on demand using an app available for your mobile device or laptop. You can use this service 24 hours a day, seven days a week. To gain access, talk with your care team. In this tool, you can choose translators who speak 200 languages and indicate preferences, such as your translator's gender.
Telephonic Interpretation
Telephonic interpreters for over 200 languages are available 24 hours a day, seven days a week.
To request a telephonic interpreter, call 1-800-481-3289.
On-Site Interpretation
Interpreters who speak Spanish, Korean and Vietnamese are available at Emory University Hospital - Clifton campus and Emory University Hospital Midtown for on-site translations. Their hours are:
- Monday-Friday: 5:30 a.m. to 8 p.m.
- Saturday and Sunday: 8:30 a.m. to 5 p.m.
You can request an on-site interpreter for other languages with 24-hour advance notice. Call the interpretation services office at 404-727-3648, option 1, Monday through Friday, 5:30 a.m. to 8 p.m.