Patient Resources at Emory Healthcare

Thank you for choosing Emory Healthcare. We are committed to providing you with high quality, expert care. Our priorities are your comfort, safety, and well-being.

At Emory Healthcare, you are an important part of your care team. We want you to discuss your treatment plan with your doctor and nurses. Ask questions about treatment options and risks, medications, and anything else you’re concerned about.

As you prepare for your visit, we've collected some resources and recommendations of things you may need.

Cancelling an Appointment

If you need to cancel or reschedule your appointment, please notify your doctor’s office as soon as possible by calling or sending a message in MyChart. You can also cancel and reschedule using your MyChart patient portal.

Read our Cancellation and No-Show Policy

How to Prepare for a Planned Hospital Visit

Take a little time to view the following items to help prepare for your visit and make your hospital stay go smoother.

Pre-Approval for Your Insurance

Most insurance plans require pre-approval for hospitalization. You must work with your doctor to make sure you are pre-approved.

Once you are admitted to the hospital, we will talk to your insurance company to make sure we meet continued stay requirements. Please note that pre-approval does not guarantee payment.

Pre-Register for Your Visit

For some kinds of appointments, like a scheduled baby delivery, pre-registering is recommended. Pre-registering for your hospital visit will save you time. You can generally pre-register up to 30 days before your admission date. To pre-register or get more information, please call 1-800-75-EMORY (753-6679).

Items To Bring and Items To Leave at Home

Please bring these items with you to the hospital:

Copies of your advance directives if you have them.
List of medications you are taking, including strength and dosage.
Insurance information.
Personal items, such as sleepwear and toiletries.
Photo ID.

Please leave these items at home:

TVs, radios, hair dryers and other electrical devices.
Valuables such as jewelry or cash. Emory Healthcare is not responsible for these items.

Parking at the Hospital

All Emory Healthcare hospitals have plenty of parking available onsite. For detailed parking information, check the patient and visitor guide for your specific hospital.

During Your Hospital Stay

We want your stay to be as pleasant and comfortable as possible. Our hospitals offer a full range of services to support our patients and their families.

Meals

Our goal is to provide you with excellent service and tasty, appetizing meals. Upon admission, you will receive a room service menu.

We do our best to honor cultural, religious or ethnic food preferences. Please tell your dining services associate about any allergies or any other food restrictions you have.

If you cannot order your meal via phone, someone will visit you to take your order. If we cannot get your selections, we will provide you with a meal based on your previously indicated preferences. Your family members also may call in meal orders for you.

Your guests may order meals for themselves through the room service program for a fee. Ask your dining services associate for more information.

If you want to bring food from home or outside the hospital, please speak with the nurse or dietitian.

Telephone and Television

Telephones are available at each patient’s bedside. Local calls are free.

Complimentary television service is available in each room. Please ask your nurse about our many patient education programs. We also have a TV Guide available for our hospitals.

Mail and Flower Delivery

Florists will deliver flowers to the hospital's guest services desk. We do not allow flower delivery to ICU rooms.

If you will expect to need mail delivery, we recommend you direct it to a trusted loved one who can bring it to you rather than directing delivery to your hospital.

Patient Relations

Your comfort and safety are our top priority. If you have any questions or concerns, please contact your care team. If you have questions not related to your current care, or your concerns are not being addressed to your satisfaction, please contact a patient representative.

Learn More About Patient Relations

Discharge Planning and Post-Hospital Care

Your healthcare team, along with a social worker or case manager, will talk to you about your clinical care needs before you leave the hospital. We will ensure that you and your family understand the medications and healthcare services you need.

If needed, our social workers can arrange in-home care, equipment, or supplies.

For information about the levels of care and services that may be options for you upon discharge, check the Frequently Asked Questions below.

Please note that our hospitals have different discharge times. Please check the patient guide for the hospital where you are staying.

Social Services

Our social workers help you and your family identify resources you may need after you leave the hospital. Ask your nurse or doctor to refer a member of our social services team to you. Services may include:

Arranging short-term or long-term care after you are discharged from the hospital.
Coordinating continuing rehabilitation equipment for discharge.
Locating community resources and financial assistance.
Scheduling counseling related to your illness.

Patient and Visitor Guides

Learn more about planning for your visit. Check the patient and visitor guide for the hospital where you will stay.

More Resources

Tell Us What You Think

You may receive a survey about your visit to Emory Healthcare. Please provide your feedback to help us continue to improve care and to recognize those who made a difference in your care.

You also can talk to our patient relations team about your experience. The Office of Patient Relations responds to complaints about medical care and service within Emory Healthcare.

You can submit your feedback by calling, emailing or sending a letter.

Find More Information About The Office of Patient Relations

International Patients

Patients outside of the U.S. may seek treatment at Emory Healthcare. Contact Emory International at 404-778-2291. Or email us at emory.international@emoryhealthcare.org.

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Patient Resources