Office of Patient Relations

Your Experience is Our Priority

Emory Healthcare's Office of Patient Relations assists patients with complaints and grievances related to the medical care or services they've received at Emory Healthcare.

For help with any of the following items, please visit the page or call the number listed.

We're Here to Help

If you have a concern with the care you are receiving, please share it with your doctor, nurse, or other member of your health care team. They will gather information and follow up with the appropriate individuals or departments. They aim to resolve any patient complaints, concerns or grievances. 

When to Contact the Office of Patient & Family Relations 

If you feel your concern is not resolved to your satisfaction, please contact the Office of Patient & Family Relations. This office responds to complaints about Emory Healthcare’s medical care and services.

You may submit a complaint by making a call, mailing a letter or sending an email to  patient.relations@emoryhealthcare.org.

We will provide prompt and compassionate service. We take your concerns very seriously and are dedicated to making sure you get the care you need. 

To speak with a patient advocate about your experience, call your location:

Additional Options

In addition to Emory Healthcare’s grievance process, you may file a complaint with:

Georgia Department of Community Health
Two Peachtree Street, NW
Atlanta, GA 30303
Phone: 800-878-6442 or 404-657-5726
Email: HFRDcomplaintintake@dch.ga.gov
Website: https://dch.georgia.gov/contacts/hfr-complaint-intake

The Joint Commission (TJC) Office of Quality and Patient Safety
One Renaissance Blvd
Oakbrook Terrace, IL 60181
Phone: 800-994-6610

You can report a safety concern to TJC online.

For Medicare Recipients

You can also file concerns about quality of care with the Office of Medicare Ombudsman. Please call 1-800-MEDICARE.