E-Visit

If you send a message to your provider in MyChart and the provider thinks an E-Visit is right for you, you'll get a message in MyChart. This may happen when the question takes more than 5 minutes of the provider’s time to answer or requires medical decision-making.

Consent and Billing: You'll need to agree to the E-Visit and the billing. If you prefer, you can choose an in-person or video visit instead.

Changing Your Mind: If you decide not to do the E-Visit after agreeing, you can cancel it in MyChart before sending your answers. After that, you'll need to call the clinic to cancel.

Answer Questions: Once you agree, you'll answer questions about your symptoms. Your answers go to your doctor.

Doctor's Response: Your provider will check your answers and medical records. They will send you a care plan within one business day (Monday-Friday, 8 am-5 pm). If it's a Friday, weekend, or holiday, you'll hear back by the next business day. If you need an in-person or video visit instead, you won't be charged for the E-Visit.

After-Visit Summary: You'll find a summary of your E-Visit in the "Visits" section of MyChart.

Billing: Any charges will show up in the "Billing Summary" section in MyChart, labeled as "Online Digital E/M Svc."

Important Notes

• E-Visits are only available to patients located in Georgia.
• E-Visits cannot be used on someone else's behalf.
• System issues may delay response times, but we aim to reply within 1 business day.
• All E-Visit responses become part of your permanent medical record and are handled under Emory’s Notice of Privacy Practices.

• No appointment necessary
• You can submit your E-Visit anytime, day or night! Provider response typically within 1 business day
• Secure, convenient, and accessible from anywhere within the state of Georgia
• May be covered by your insurance (check with your plan)

Only certain MyChart messages become billable E-Visits — typically when the question takes more than 5 minutes of provider time or requires medical decision-making.

You can agree to the E-Visit and any costs before you begin the visit.

You won’t be charged if:

• You decline the E-Visit
• You cancel the E-Visit before submitting it
• Your provider asks you to schedule an in-person or video visit after reviewing your E-Visit because your condition requires further evaluation.

Typical out-of-pocket costs

• Medicaid: $0
• Medicare: Usually less than $10 (80% covered)
• Private insurance: Copays usually ranging between $10–$20
• Uninsured: No more than $75

To confirm your exact costs, check with your insurance provider. You may provide them with the following service billing codes: 99421, 99422, or 99423.

No. You will not be billed for:

• Medication renewal requests
• Appointment requests
• Messages about recent visits (within 7 days)
• Simple messages that take less than 5 minutes to answer and do not require medical-decision making
• Follow-up after procedures

If you or your insurance provider receives a bill that you have questions about, contact our Emory Billing team.