Patients Relations

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The Office of Patient and Family Advocacy responds to complaints related to medical care and service within Emory Healthcare in accordance with standard procedures. Complaints may be received by letter, personal visit, telephone call or email. You will receive prompt attention and compassionate service. To speak with a patient advocate regarding your clinic or hospital experience, please see the numbers below:

• Emory Clinic: 404-778-3539
  
• Emory Decatur Hospital: 404-501-1000
  
• Emory Hillandale Hospital: 404-501-8000
  
• Emory Johns Creek Hospital: 678-474-7028
  
• Emory Long Term Acute Care: 404-501-6100
  
• Emory Saint Joseph's Hospital: 678-843-5121
  
• St. Francis - Emory Healthcare: 706-596-4253
  
• Emory Rehabilitation Hospital: 404-712-2590
  
• Emory University Hospital: 404-686-7593
  
• Emory University Hospital Midtown: 404-686-1999
  
• Emory University Orthopedic & Spine Hospital: 404-686-7593
  
• Emory Wesley Woods Hospital: 404-686-7593
  
• Winship Cancer Institute of Emory University: 404-778-7221
  
• E-mail address: patient.relations@emoryhealthcare.org

If you have a complaint or concern about safety or your rights as a patient or visitor, we are committed to resolving this satisfactorily, promptly and at the first level of contact whenever possible. If you have a concern, we encourage you to share this with a member of your healthcare team, physician or manager. They will gather information, follow up with the appropriate individuals or departments and attempt to resolve the issue to your satisfaction.

If you feel your concern has not been resolved satisfactorily, you may file a grievance through the Office of Patient & Family Advocacy. You will receive a written response to your formal grievance.

You may utilize the hospital’s grievance process as well as, or instead of, filing a complaint with the The Georgia Department of Community Health at Two Peachtree Street, NW, Atlanta, Georgia 30303, 1-800-878-6442 or 404-657-5726; https://dch.georgia.gov/contacts/hfr-complaint-intake; Email: HFRDcomplaintintake@dch.ga.gov, and/or The Joint Commission (TJC) Office of Quality and Patient Safety, One Renaissance Blvd., Oakbrook Terrace, IL 60181, 1-800-994-6610, and/or Report A Safety Concern online. Ambulatory Surgery complaints may be filed with the office of Medicare Ombudsman at 1-800-MEDICARE.

Our Concierge will provide directions and assist with the specific needs of each patient. The concierge desk is located on the main levels of buildings A and B and the Plaza Level in Bldg C/Winship.

Building A
Hours: 7 a.m. to 5 p.m.
Location: 2nd Floor near Valet Parking by the pedestrian bridge to Building B
Telephone: 404-778-4792

Building B
Hours: 8 a.m. to 4:30 p.m.
Location: 1st Floor in Lobby by the front door
(rear exit is on the second floor)
Telephone: 404-778-3325

Building C/Winship
Hours: 8 a.m. to 4:30 p.m.
Location: Plaza Level
Telephone: 404-778-2475

Transportation services will assist patients to their appointments. Wheelchairs and stretchers are available. Transportation services are available from 7:30 a.m. to 6 p.m., Monday through Friday. Please contact the Concierge for assistance.